The person in the chair needs to know
We had a doctor review this concept before you. He put it plainly: consent hadn't been mentioned anywhere in it. Encryption and backups are us protecting your data. Consent is different — it's your patient's right to know a phone is recording them, and it's your licence and your reputation, not our database. This page is about that, honestly.
Told before it happens, not after
No single step carries all of this. It's a few small, ordinary moments repeated through the day — the kind a busy clinic can actually sustain.
A notice in the waiting room
Seen before the patient is even called in — plain wording, in the languages your patients actually speak.
A notice in the consulting room
Visible from the chair, for anyone who didn't read the one outside.
Your receptionist mentions it at registration
In the same breath as taking their name and phone number — a routine sentence, not a separate, awkward conversation.
You say a short sentence at the start of the visit
In whichever language the patient uses. This is the one moment that's genuinely yours, and it should be a sentence you're comfortable saying, not one we hand you.
What the wall notice could say
A short, plain-language example for the waiting room and consulting room. We've written the English wording below as a starting point. We have not written the Telugu and Kannada versions ourselves — a translation we guess at is worse than none, and getting it right needs a native speaker who knows how your patients actually talk. That should be you or your staff, with us, not us alone.
"This clinic records consultations to help prepare your visit notes. If you'd rather it wasn't recorded, just tell the doctor or the front desk — that's completely fine."
Left blank deliberately. We'd rather draft this together than hand you a translation that might read wrong to a patient.
Same here — drafted with you, not guessed at by us.
What happens when a patient says no
This needs a real answer, and it needs to be quick — nobody should be negotiating consent while a queue of patients waits outside. The mechanism already exists in the concept: the Start Session / End Session control described on page 2.
One tap, no typing, no menu hunting
If a patient declines, you tap End Session. Recording stops immediately and that visit is excluded — it does not need to be a full visit's worth of audio to matter; even a few seconds is closed off the same way. You can start a new session for the next patient whenever you're ready.
Worth being honest about the cost: because a session is the whole recording switch, ending it also stops recording for whoever comes next, until you start again. That's deliberate, not an oversight — it means you're relying on a real switch you control, not the system quietly deciding what to keep and what to throw away.
Where the audio goes, and who can hear it
"Encrypted on the phone" answers the easy half of this. Here's the rest, as honestly as we can put it today.
On the phone, it's encrypted from the first second
Audio is written to the device in encrypted form as it's captured, and held there until it uploads. It's covered in more depth on the previous page.
It leaves the phone to be turned into a transcript
The recording travels to a transcription service so it can become text and, from there, a note. That's the only reason it leaves the device in this concept.
In every screen we've designed, nobody at the clinic listens back to it
Your team works from the transcript and the note it produces, not the raw recording. If that's not how you'd want it to work, tell us — this is exactly the kind of thing that should be your call.
Open, and honestly still open
Which company provides the transcription, where their servers are, and how long a recording or transcript is kept before it's deleted — none of that has been decided yet. We won't pretend otherwise. It's a decision we think you should be part of, not one we make for you and explain afterwards.